Triton X15 Neo Bookshelf with 5 Shelves, Classic Wenge

FREE SHIPPING ACROSS INDIA

For a superlative customer experience, we do not charge any shipping fee !
Be assured, we use most appropriate packing material and techniques and engage reliable shipping agencies- to ensure the your order is not damaged in transit and delivered as soon as possible.

SHIPPING LOCATIONS
We ship to almost to all parts of India through our preferred and reliable shipping partners. However, there are some area pin codes which are currently undeliverable by our shipping partners. 
States where we are currently not delivering are:
Andaman & Nicobar, Arunachal Pradesh, Assam, Dadra and Nagar Haveli, Daman and Diu, Jammu & Kashmir, Lakshadweep, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, Tripura.

FAST & RELIABLE DELIVERY
Products are typically dispatched within 24 hours of order confirmation. All the products are transported and delivered using our reliable delivery network. While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please get in touch with us for the latest update on your shipment.

ORDER TRACKING 
We try our best to deliver your product before the estimated time given at the time of confirmation. However, in case you want to track your order, it can be done through a tracking ID issued by the shipping agency. Tracking ID is sent to as soon as we dispatch your order. 

📦 Track Your Order

ASSEMBLY & HARDWARE
All our products come with necessary hardware required for its assembly/installation. For the products that involve wall installation or knock down furniture that requires assembly, there will be an assembly guidelines leaflet which comes in the package. Please ensure that you call for a skilled carpenter to fix it properly.  

DAMAGED PRODUCTS
We have several rounds of specialised quality control checks to ensure that the product is up to standard when you receive the product. In case, you receive a damaged product, please bring it to our notice of via an email along with an image of broken piece or parts at hello@a10shop.in or Whatsapp us at +91 9911573222.
Our team will assess the damage and revert within 1-2 days with a solution. We will either replace the piece or take any other corrective measure to resolve the problem.

14-DAY MONEY BACK POLICY

• We offer 14-day hassle free return. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.

 → There are certain situations where only partial refunds are granted 

• Furniture with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery

REFUNDS 

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at hello@a10shop.in

EXCHANGES

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@a10shop.in 

SHIPPING INFORMATION
To return your product, you should mail your product to:
A10 SHOP
A10 DESIGN PRIVATE LIMITED
A-214, Lower Ground, Okhla Phase 1,
New Delhi-110020, India

Note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.