Frequently Asked Questions

Below FAQ are some common concerns of our customers before purchasing any product.
If you have other questions, please just send it to hello@a10shop.in.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24 hours!

Payments

We offer a wide range of payment options to accommodate every need and offer maximum flexibility. Payment options currently available:

1/ Net Banking

2/ Debit or Credit Cards

3/ UPI Payments (Google Pay, Paytm, etc)

4/ All major Wallets

5/ PayPal

6/ Cash on Delivery

7/ Interest free EMI Option from all leading banks

Yes, we offer Cash on Delivery (COD) in over 18500+ pin codes across India.

For superlative customer experience, we provide COD on the following order value:

Minimum Order Value = Rs. 3000/- Maximum Order Value = Rs. 25000/-

Returns & Refunds

We offer 14-day hassle free return.

To be eligible for a return, your item must be unused and in the same condition that you received it.

We offer hassle-free 14-Days Money Back Guarantee.

Return the product within 14 days of delivery, and be assured, we will refund your money

Products

We offer INSTALLATION SERVICES on Alpha Bookshelves. All other products are Do-It-Yourself, and all assembly guidelines come within the box. To know more check Free Installation Services

All our products are designed and manufactured in house. To get economies of scale and offer low pricing, regret, we do not encourage customisations. However, we can do minor tweaks. You may contact our customer care, before placing an order.

Shipping

Yes, we offer FREE SHIPPING all across India.

We use professional shipping partners to ship products. As soon as the order is dispatched, a tracking number is generated and send on your mail. You get regular updates on your mail. You may check the status anytime on our website: Track your order

Unable to find satisfactory answers ? Contact Support